Question 1

It'll sound like a robot, won't it?

Accepted Answer

That's the exact thing we built it not to be. It answers in under three-tenths of a second with a natural Australian accent, so there's none of that walkie-talkie pause. The best test is to have it ring your own phone.

Question 2

Does it actually book, or just take messages?

Accepted Answer

It books. It checks your real availability, offers the caller a slot, and confirms it while they're still on the line. Anything it can't book, it takes a clean message for.

Question 3

My calls are all different. Can it really handle them?

Accepted Answer

It won't replace you on the genuinely complex jobs, and it isn't meant to. It answers every call, books the straightforward ones, and flags the tricky ones to you. Right now those calls go to voicemail. We compete with the missed call, not with you.

Question 4

What happens if it goes down?

Accepted Answer

Calls fall back to your mobile or voicemail automatically. The worst case is exactly where you are today. The normal case is every call answered.

Question 5

Where does my data go?

Accepted Answer

It stays in Australia, hosted in Sydney. We built it so an Australian business never has a 'where's my data' problem. It's aligned with the Privacy Act and the Australian Privacy Principles.

Question 6

Will my customers know it's not a person?

Accepted Answer

That's your call. You can have it introduce itself as a virtual receptionist, or simply answer and get the caller sorted. It never pretends to be a specific person. Most owners choose the open version, because callers mainly care about getting sorted quickly.

Question 7

Am I locked into a contract?

Accepted Answer

No. The trial needs no card. After that it's month to month, or yearly for 10% less. Cancel by text whenever you like.

Question 8

What's the catch with the free trial?

Accepted Answer

There isn't one, and there's no card. It runs 30 days on your real calls. Every booking it makes is yours to keep, even if you don't continue. If it's not for you, it switches off and nothing is charged.

Question 9

$399 feels like a lot.

Accepted Answer

One missed job for a tradie is a few hundred dollars, often more. Save one a month and it has paid for itself. A full-time receptionist costs $70,000-plus a year and isn't there 76% of the week. This is a flat monthly price that is.

Question 10

We're pretty small. Is this overkill?

Accepted Answer

Small is exactly who this is for. A big company has spare staff to catch the overflow. The smaller you are, the more every missed call hurts.

“It'll sound like a robot, won't it?”

Ten straight answers.

It introduces itself your way.

Out of questions?

“It'll sound like a robot, won't it?”

Ten straight answers.